Animal Health
All pets must be presented in a clean, healthy state, and all illnesses and allergies must be stated at the time of admission.
Management reserves the right to refuse entry to these facilities to any animal we deem unclean, unhealthy, decrepit or otherwise unfit for boarding.
All pets must be current with their worming.
Veterinary Attention
In the event of your pet requiring medical attention, Grindelwald Kennels and Cattery will endeavour, where possible, to contact your own veterinary surgeon first. If we cannot do so, Grindelwald Kennels and Cattery will use a veterinary surgeon nominated by us, who we have on call 24 hours. All veterinary charges will be paid for by the pet owner.
Our staff have been trained to administer any medication that your pet may have been prescribed.
Diet & Special Food
We ensure that your pet has a healthy, well balanced diet during their stay with us. If your pet is on a special diet and you wish to supply your own food, you are welcome to do so, however requests for food and preparation “out of the ordinary” will carry an extra charge or may be refused by management.
Collection and Delivery Home Service
Grindelwald Kennels and Cattery operates a collection and delivery service for your pets within the greater Launceston area. Cost depends on distance travelled. All collections and deliveries are done between 11:30 am and 2:30 pm Monday to Friday. 48 hours notice is required to book this service.
We will not collect or deliver any pet where the owner is not present unless prior arrangements have been made.
Inspections
Management are more than happy for owners to inspect our premises, however, inspections may be done BY APPOINTMENT ONLY, during our business hours. This is to ensure that we are able to spend adequate time with you covering all aspects of boarding your pet at Grindelwald Kennels and Cattery.
Upon Arrival
Please use our parking area.
All dogs must be on a lead, and all cats must be contained. If this is not possible, please see either management or staff for assistance.
To help us settle your pet more effectively and quickly, we request that you do not feed your pet on the day of delivery.
Upon Collection
Some animals become very excited when reunited with their owners. To avoid an upset stomach, we suggest that you check your residence for old food, milk etc, ensure that there is fresh water available, and do not feed them for 4 – 6 hours after arriving home.
For first time cat boarders who have stayed for more than a week, we recommend that you keep your cat indoors for 24 hours.
Bathing
Grindelwald Kennels and Cattery has a hydro bath facility available for boarders. If you would like your dog washed before collection, please notify management when you deliver your dog. There is a fee attached to this service.